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Privacy Policy

OVERVIEW

Welcome to Dr. Sabrina Aesthetics. The terms “we,” “us,” and “our” refer to Dr. Sabrina Aesthetics throughout the site. By accessing this website and/or purchasing from us, you engage in our “Service” and agree to comply with the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the website or use our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

INTRODUCTION

At Dr. Sabrina Aesthetics, we prioritise protecting your privacy in accordance with the Australian Privacy Principles (APPs) and applicable guidelines under the Privacy Act 1988 (Cth). This privacy policy applies to all our websites and social media accounts. Its purpose is to inform you, our patient, on how we collect, use, and share your personal information (including health information) within Dr. Sabrina Aesthetics and with third parties.

‘Personal information’ refers to identifiable information about you, such as your name, email address, telephone number, payment details, and any interactions on our website and social media platforms. This notice does not apply if the information is aggregated and anonymised, making it impossible to identify you.

CONSENT

When you register as a patient at Dr. Sabrina Aesthetics, you consent to our doctors and staff accessing and using your personal information to provide you with optimal care and treatments. Only staff who need to access your information will do so. If we need to use your information for any other purpose, we will seek additional consent from you.

PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION

We collect, use, hold, and share your personal information to manage your treatment plans and provide healthcare services. We also use it for related business activities, such as financial claims, payments, audits, accreditation, and staff training.

TYPES OF PERSONAL INFORMATION WE COLLECT

This Privacy Policy details how we use and disclose the information we collect from you through our website, mobile applications, social media platforms, and other services, both offline and online.

We collect information you provide during registration, including but not limited to:

  • Name, age, gender, debit/credit card information, telephone number, postal addresses, and email address
  • Medical history, medications, allergies, adverse events, family history, and risk factors
  • Medicare number (if applicable) for identification and claiming purposes
  • Payment or billing information (including credit card details, billing addresses, and invoice details) for treatments and products
  • Usage information, emails, letters, transactions, orders, and order fulfilment
  • Healthcare identifiers
  • Your image

We also automatically collect information when you visit our website or use our services, such as your IP address and device type. Additionally, we gather information about your navigation on our website and social media platforms, including the pages you visit and the links you click. This helps us understand how you use our website so we can improve your experience. Some of this information is collected using cookies and similar tracking technologies. For more details about the types of cookies we use, why we use them, and how you can control them, refer to our cookie section in this privacy policy.

COLLECTION METHODS

We collect your personal information in several ways:

  • During your first appointment, our staff will collect your personal and demographic information via registration.
  • Throughout the course of providing treatment services, we may collect further personal information and images.
  • We may also collect your information when you visit our website, email us, send an SMS, call us, or communicate with us via social media. This data may include:
    • Your computer’s IP address
    • Dates and times of your visits
    • Browser type and location
    • Referrer information, such as the webpage you were visiting before arriving at our site
    • Pages visited on our website, duration of visits, and search information

In some cases, personal information may be collected from other sources if it is not practical or reasonable to collect it directly from you. These sources include:

  • Your guardian or responsible person
  • Other healthcare providers, such as specialists, allied health professionals, hospitals, community health services, and pathology and diagnostic imaging services
  • Your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary)

SHARING YOUR PERSONAL INFORMATION

Dr. Sabrina Aesthetics may share your personal information:

  • With third parties working with our practice for business purposes, such as accreditation agencies or IT providers – these third parties must comply with APPs and this policy
  • With other healthcare providers
  • When required or authorised by law (e.g., court subpoenas)
  • To prevent a serious threat to a patient’s life, health, or safety, or public health or safety, and when obtaining the patient’s consent is impractical
  • To establish, exercise, or defend an equitable claim
  • For confidential dispute resolution processes
  • When statutory requirements mandate sharing certain personal information (e.g., mandatory notification of certain diseases)

Only necessary personnel will access your information. Dr. Sabrina Aesthetics will not sell your personal information to any third party.

We will not disclose your personal information outside Australia (unless under exceptional circumstances permitted by law) without your consent.

We evaluate all unsolicited information we receive to decide if it should be kept, acted upon, or destroyed.

We will ensure your personal information is not disclosed without your prior consent.

We will not use your personal information for marketing our goods or services directly to you without your express consent. If you do consent, you can opt out of direct marketing at any time by notifying us in writing.

STORAGE AND PROTECTION OF YOUR PERSONAL INFORMATION

We take reasonable measures to protect your information from unauthorized access, unlawful processing, accidental loss, misuse, disclosure, destruction, and damage. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your information will be retained for a reasonable period or as long as required or permitted by law.

We may store your personal information in various forms:

  • Paper records
  • Electronic records
  • Visuals, videos & photos
  • Audio recordings

Dr. Sabrina Aesthetics securely stores all personal information, whether in electronic format in protected systems encrypted with secure passwords or in hard copy in secured cabinets. We use a secure network and server, firewalls, malware protection, encryption, user identification, and password controls.

All staff and contractors at Dr. Sabrina Aesthetics are required to observe confidentiality obligations during their employment/contract and must sign confidentiality agreements.

We take all necessary precautions to protect your privacy during the transfer, storage, and use of your personal information.

We retain medical records for at least 7 years from the date of the last entry into the patient record.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You have the right to request access to and correction of your personal information.

Dr. Sabrina Aesthetics acknowledges that patients may request access to their medical records. We require such requests in writing. We will acknowledge your request within 21 days, confirming whether it can be complied with and any costs associated with providing the information. Time spent and photocopying costs for processing requests may be charged to the requesting patient. Information is typically provided within 30 days.

In some cases, access to information may be denied. In such cases, we will inform the patient.

Material over which a doctor holds copyright may be subject to conditions that prevent or restrict further copying or publication without the doctor’s permission.

Upon the patient’s request, the information held by Dr. Sabrina Aesthetics will be made available to another healthcare provider.

Dr. Sabrina Aesthetics will take reasonable steps to correct your personal information if it is inaccurate or outdated. From time to time, we will ask you to verify your personal information held by Dr. Sabrina Aesthetics is correct and up-to-date. You may also request corrections or updates to your information by making such requests in writing. Requests will be responded to as soon as possible, typically within 30 days.

Written requests should be sent to: info@drsabrinaaesthetics.com

PRIVACY-RELATED COMPLAINTS

We understand the importance of confidentiality and discretion in managing patient information. We take privacy complaints seriously. Express any privacy concerns in writing, and we will attempt to resolve them according to our resolution procedure. Privacy complaints will be addressed as soon as possible, typically within 30 days.

Complaints should be sent to: info@drsabrinaaesthetics.com

You may also contact the OAIC. Generally, the OAIC requires you to allow us time to respond before investigating. For more information, visit www.oaic.gov.au or call the OAIC on 1300 336 002.

USE OF YOUR INFORMATION

We may use your information in the following ways:

  • To deliver our Service effectively to you and your computer
  • To provide you with information, products, or services you request or that we believe may interest you, where you have consented to be contacted for such purposes
  • To offer customer service related to your use of the Service, address inquiries and complaints, and notify you about any service changes
  • To administer, support, improve, optimize, and develop our Service
  • For internal marketing and demographic studies to enhance our products and services, and for security purposes

We may also use your information to send you email notifications, newsletters, and other marketing communications. You can opt out of receiving such communications at any time by notifying us in writing or following the ‘unsubscribe’ procedure in the email you receive.

DISCLOSURE OF YOUR INFORMATION

Except as set out in this Privacy Policy or as required or permitted by law, we will not share, sell, or distribute any information you provide to us without your consent.

PRIVACY AND OUR WEBSITE

CHANGES TO OUR PRIVACY POLICY

Dr. Sabrina Aesthetics reserves the right to update this privacy policy at any time without prior notice. When we do, we will update the date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we protect personal information. By using this site, you agree to review this privacy policy periodically and be aware of any modifications.

ACCEPTANCE OF THESE TERMS

By using this site, you consent to the collection and use of information as outlined in this privacy policy. If you do not agree with this policy, please do not use our site. Continued use of the site after changes to this policy will be deemed as acceptance of those changes.

ONLINE STORE TERMS

By accepting these Terms of Service, you confirm that you are at least 18 years old or the age of majority in your state or province of residence, and you have given us permission to allow any of your minor dependents to use this site.

The Service and your use of it must comply with all local, state, national, or international laws, including intellectual property protection laws.

Malicious software such as viruses and worms is prohibited.

If you violate these Terms in any way, the Services will be terminated immediately.

ERRORS, INACCURACIES, AND OMISSIONS

Product descriptions, prices, promotions, offers, shipping fees, transit times, and availability may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The information contained in the Service or on any associated website, including pricing information, is believed to be accurate as of the date it was included and will not be updated, amended, or clarified unless required by law. Even if a particular date has been labelled as an “update” or “refresh,” there is no assurance that the information has been updated as of that date.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any of the following:

  • Any unlawful purpose
  • Soliciting others to perform or participate in unlawful acts
  • Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • Submitting false or misleading information
  • Uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, any related website, other websites, or the Internet
  • Collecting or tracking the personal information of others
  • Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping
  • Any obscene or immoral purpose
  • Interfering with or circumventing the security features of the Service, any related website, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

For questions about the Terms of Service, please contact us at: info@drsabrinaaesthetics.com

We may need to update this policy from time to time. For significant changes, we will notify you, usually by email.